Legal

Privacy Policy

Effective date: 21 September 2026

MasterMentorX (“MasterMentorX”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how MasterMentorX collects, uses, stores, protects and, where necessary, shares personal information when you visit our website, submit an enquiry, register for or use our services, communicate with us through WhatsApp or other channels, or interact with our advertisements and lead forms.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About MasterMentorX

MasterMentorX provides career counselling, mentoring, guidance and related educational and professional development services for students, parents and young professionals.

Our services may include:

• Career counselling
• Career exploration and guidance
• Stream and subject selection guidance
• College and course selection guidance
• Career planning
• Mentoring and personal development
• Related counselling, assessment and advisory services

2. Information We Collect

Depending on how you interact with MasterMentorX, we may collect the following information:

A. Contact Information

This may include:

• Full name
• Parent/guardian name
• Mobile/WhatsApp number
• Email address
• City/location

B. Student and Career Information

Where relevant to providing counselling, we may collect:

• Student’s age or age group
• Class or year of study
• Academic interests
• Subject preferences
• Career interests
• Educational goals
• Preferred courses or institutions
• Information voluntarily provided during counselling

C. Enquiry Information

We may collect information you provide through enquiry forms, Meta lead forms, WhatsApp conversations, telephone calls, emails or other communication channels.

D. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referral/source information
• Website interaction and analytics information

This information may be collected through cookies, analytics tools, advertising technologies and similar technologies.

3. How We Use Your Information

We may use personal information for the following purposes:

• To respond to your enquiries
• To schedule and provide career counselling or mentoring
• To understand your requirements
• To communicate with students, parents or guardians
• To provide requested services
• To send appointment or service-related communications
• To improve our counselling programmes and services
• To understand website and campaign performance
• To measure the effectiveness of our advertising
• To maintain records relating to our services
• To prevent fraud, misuse or security incidents
• To comply with applicable legal and regulatory requirements

We will use personal information only for legitimate and specified purposes relevant to our services.

4. Information Relating to Students and Minors

MasterMentorX provides services that may be relevant to students below 18 years of age.

Where personal information relating to a child is collected or processed for providing our services, we expect the parent or lawful guardian to provide the necessary consent and to participate in the counselling process where appropriate.

Parents or guardians should not submit information about a child unless they are authorised to do so.

We do not intentionally use information relating to children for unrelated advertising or profiling purposes.

If you believe that information relating to a child has been provided to us without appropriate parental or guardian authority, please contact us using the details provided in this Privacy Policy.

5. Advertising and Meta Lead Forms

MasterMentorX may advertise its services through platforms such as Facebook and Instagram operated by Meta.

When you submit a lead form through an advertisement, information such as your name, phone number, email address and responses to questions may be provided to MasterMentorX.

We may use this information to contact you regarding the enquiry and the services requested.

Advertising platforms may separately process information according to their own privacy policies and terms. You should review the privacy policies of those platforms for information about their independent processing activities.

6. WhatsApp Communication

We may use WhatsApp to communicate with people who have requested information about MasterMentorX services.

If you choose to communicate with us through WhatsApp, your interaction will also be subject to WhatsApp’s applicable terms and privacy practices.

We may use information exchanged through WhatsApp to respond to enquiries, schedule sessions and provide requested services.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Understand website usage
• Improve website performance
• Measure advertising effectiveness
• Understand how visitors reach and use our website

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Sharing of Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• Service providers who help us operate our website or business
• Website hosting and technology providers
• Communication and messaging service providers
• Payment service providers, where applicable
• Advertising and analytics platforms
• Professional advisers or service providers
• Government authorities or law-enforcement agencies where required by law

Where third-party service providers process information on our behalf, we seek to use appropriate contractual, technical and organisational safeguards.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid submitting passwords, financial account credentials or other highly sensitive information through general enquiry forms or ordinary communication channels unless specifically requested through an appropriate secure process.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with applicable legal requirements.

When personal information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal or operational requirements.

11. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we process about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Request that we stop or restrict certain processing where applicable
• Raise a complaint regarding the handling of your personal information

Where consent is the basis for processing, withdrawal of consent will not affect processing lawfully carried out before withdrawal. The Digital Personal Data Protection Act, 2023 provides for withdrawal of consent and cessation of processing where applicable, subject to legal exceptions.

To exercise an applicable right or raise a privacy concern, contact us using the details below.

12. Third-Party Websites and Services

Our website, advertisements or communications may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices or content of third-party websites.

You should review the privacy policies of third-party services before providing them with personal information.

13. Children’s Information

Our services may be used in connection with educational and career decisions involving students under 18.

We encourage parents or legal guardians to participate in enquiries and counselling involving minors.

If we become aware that personal information of a child has been collected in circumstances where the required authorisation or consent was not obtained, we will take reasonable steps to address the situation in accordance with applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Effective Date”.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the way MasterMentorX handles personal information, please contact:

16. Consent

By submitting information through our website, enquiry forms or other communication channels, you acknowledge that you have read this Privacy Policy.

Where applicable, we will seek consent or other legally appropriate grounds before processing personal information.